We are currently receiving a high volume of calls regarding fitness classes and memberships. To help direct your query, please see if we can answer any questions you may have below.
These FAQs were last updated on 24/03/20. We appreciate this is a very fluid situation so we will continue to update these as things change.
What Is Your Question in Relation To?
Why can't I get through to your Customer Enquiries & Accounts Team?
Due to COVID-19, Edinburgh Leisure venues and golf courses are now closed, until further notice. As you will appreciate, we have been receiving a higher volume of calls than normal and trying to respond to everyone immediately has been challenging.
Due to the high demand, our phone lines are now closed and you will not be able to leave a message. If you have a direct debit with us for membership or coaching, please DO NOT cancel it – we will be freezing your direct debit and we will not be taking any further payments at this time. Thank you for your understanding during this challenging time.
Memberships & Direct Debits
Do I need to cancel my direct debit/membership or will you take care of this?
We apologise for any delay here, but we have been working as quickly as possible to contact all our customers about booking. As you can appreciate, we have been experiencing a much higher volume of enquiries than normal. There is nothing for you to do.
Please DO NOT cancel your direct debit with us – we will be freezing your direct debit and we will not be taking any further payments at this time. Thank you for your understanding and we hope you may return to Edinburgh Leisure once we are open again.
I would like to continue paying my direct debit if this means that Edinburgh Leisure can continue to pay staff. How do I arrange this?
Many customers have been in touch and have said that they would like to continue paying their direct debit. We’ve been overwhelmed by the ‘outpouring of love’ from customers and other stakeholders on social media and in direct feedback to our CEO, June Peebles, on the value and importance of the services that Edinburgh Leisure provides and also concern for our wonderful staff.
Many people do not appreciate that Edinburgh Leisure is a charity. Every penny we receive from memberships, lets, events and funding is reinvested back into our venues and funds the services we provide – therefore shutting our venues and freezing customers’ memberships has huge consequences for us and also the health of Edinburgh.
We appreciate that not everyone will be in a position to do this but those that can, we greatly appreciate this support as it will help us to ensure we are in the best position possible to welcome our customers back when the situation improves.
If you would like to continue paying your direct debit, please click below. We would like to give a huge thanks to everyone who has done this so far. We can't tell you how much we appreciate this.
Staying Active At Home
How can I keep active when your venues and golf clubs are all closed?
Our commitment to keeping our customers active and healthy is stronger than ever. Our fitness class partner Les Mills has provided us with FREE online workouts for our customers to use at home. There are over 95 workout options, with eight categories to choose from. Please click the link to get started. In the meantime, keep well and keep safe.
Will Edinburgh Leisure’s golf courses remain open, following Prime Minister’s Boris Johnson’s advice given on 23 March 2020?
No following the Prime Minister’s advice and subsequently Scottish Golf’s announcement, Edinburgh Leisure golf courses will no longer remain playable.
In its latest measures to contain the spread of Coronavirus (COVID-19), the UK Government has announced that everyone must now stay at home except in exceptional circumstances. The new measures announced state that you may only leave home:
• to go to work (if you are a key worker)
• to infrequently shop for groceries, medicine and other essentials
• to exercise outside once a day
• to provide care or help a vulnerable person
• for any medical need
While golf is an outdoor sport that allows players to exercise in the fresh air, the message to all of us is clear, we must stay home and play our part in containing the spread of COVID-19.
With this in mind, Scottish Golf asks that all golfers in Scotland refrain from golfing until further notice. Scottish Golf understands that this advice will have a significant impact on golf clubs across the country and they will continue to consult with industry partners to provide clubs with all information and support possible during this time of deep uncertainty.
We know that these decisions are difficult ones to make, but right now, it is our shared responsibility to prioritise the health of our local communities by working together to follow the Government guidelines. In doing so, this will ensure that golfers will get the opportunity to play the game that they all love as soon as it is safe to do so.
Can I play outdoor tennis at the Meadows or Craiglockhart Tennis Centre?
While we had previously kept the courts unlocked at the Meadows and had been allowing play on the outside courts at Craiglockhart Tennis Centre, we are now reversing this decision.
From Tuesday, 23 March 2020, access to any Edinburgh Leisure tennis courts will now NOT be permitted. All gates will be locked. Whilst this is disappointing, the Prime Minister’s advice is clear. If we all do our bit, it will help to stem the spread of the virus. We thank you for your cooperation in all of this.
I am on an Active Communities programme. What is happening to these?
Our Active Communities programme supports around 10,000 people a year to get active to improve their health and wellbeing. We have frozen all our Active Communities programmes for now but we want people to be able to finish what they started with us when this is all over and to be able to pick up where they left off.
A member of the Active Communities team will be in contact as soon as possible but please bear with us, as we have a lot of participants to contact.